Customer support is available from 8:00 am to 5:00 pm CST Monday through Friday.
Many images online are low resolution and are not intended for printing. Using Google search engine you can filter for higher quality images using the following steps. 1. Search for an image using Google. 2. Under the tools tab filter search to large or medium image size.
Most digital cameras can produce a file that will work well for printing. If the image has been cropped, altered or downloaded from a website, that will often decrease the quality.
All banner sizes are approximate. Due to hemming, your banner may be + or - one to two inches of the ordered size but are usually within 1/2 inch.
If you haven't received your order confirmation email, please check your junk email folder or spam filter.
To ensure the best prices and fastest production times all orders are transmitted to our printers immediately upon submission. Generally it is impossible to make any changes or corrections to your order. If you have just placed your order, and want to check if it is possible to make changes, please contact customer service immediately.
Colors may not always match the colors displayed on your computer monitor due to different monitor calibrations.
We accept Visa, MasterCard and Amex.
For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.
You may check the status of your order by clicking on the link in your order confirmation email.
If the product is damaged and/or contains manufacturing defects when you receive your order, please contact customer support.
In the case of damages, you will need to get photos of the the shipping label, box, packaging material and the product in the box as it was recieved. The shipping service will need this for processing the claim.
If hanging your banner outdoors, use bungee cords instead of rope. This will reduce the strain on the banner material.
Our banners are formulated to withstand most normal wind conditions. For maximum banner life, always take your banner down on days with heavy or extremely gusty winds. For high-wind areas, we recommend our Mesh or Heavy Duty Banners.
Custom banners can be cleaned with a mild soap and water mix using a soft nonabrasive rag. While the inks will hold up to a gentle cleaning, banners are not meant to be scrubbed.