General

Customer support is available from 8:00 am to 5:00 pm CST Monday through Friday.

Image Quality

Many images online are low resolution and are not intended for printing.  Using Google search engine you can filter for higher quality images using the following steps.  1. Search for an image using Google.  2. Under the tools tab filter search to large or medium image size.

 

Most digital cameras can produce a file that will work well for printing.  If the image has been cropped, altered or downloaded from a website, that will often decrease the quality. 

Ordering

All banner sizes are approximate.  Due to hemming, your banner may be + or - one to two inches of the ordered size but are usually within 1/2 inch.

If you haven't received your order confirmation email, please check your junk email folder or spam filter.  

To ensure the best prices and fastest production times all orders are transmitted to our printers immediately upon submission. Generally it is impossible to make any changes or corrections to your order.  If you have just placed your order, and want to check if it is possible to make changes, please contact customer service immediately.

Colors may not always match the colors displayed on your computer monitor due to different monitor calibrations.

Payment

We accept Visa, MasterCard and Amex.

For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.

Shipping

You may check the status of your order by clicking on the link in your order confirmation email.

If the product is damaged and/or contains manufacturing defects when you receive your order, please contact customer support.

In the case of damages, you will need to get photos of the the shipping label, box, packaging material and the product in the box as it was recieved. The shipping service will need this for processing the claim.

Banner Care

Roll the banner with ink side facing in and place it back in the shipping carton.
 
For best results, we recommend you store your rolled banners upright in a cool, dry area.
 
Save the box that your banner arrives in if you will need to store your banner for future use.  Keep the banner away from excessive heat, cold and moisture, and always store the box in an upright vertical position to avoid creasing.
 

If hanging your banner outdoors, use bungee cords instead of rope. This will reduce the strain on the banner material.

Our banners are formulated to withstand most normal wind conditions. For maximum banner life, always take your banner down on days with heavy or extremely gusty winds.  For high-wind areas, we recommend our Mesh or Heavy Duty Banners.

Custom banners can be cleaned with a mild soap and water mix using a soft nonabrasive rag.  While the inks will hold up to a gentle cleaning, banners are not meant to be scrubbed.